Terms of service

1. Company Information

This website is operated by Onsen Beauty.
For any questions, you may contact us at:

📧 info@onsen.beauty

Throughout the site, the terms “we”, “us” and “our” refer to Onsen Beauty.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.

  • You provide accurate, current, and complete information when making a purchase.

  • You will not use our products for any unlawful purpose.

3. Products & Orders

All products are subject to availability. We reserve the right to:

  • Limit quantities of any products.

  • Refuse or cancel any order at our discretion.

  • Modify or discontinue products without notice.

We make every effort to display product descriptions and images accurately, but we cannot guarantee that your device’s display will be completely accurate.

4. Pricing & Payments

All prices are listed in GBP and include VAT where applicable unless stated otherwise.

We reserve the right to change prices at any time without notice.

Payment must be received in full before orders are processed and shipped.

5. Shipping

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Incorrect address details provided by the customer

  • Circumstances beyond our control

Risk of loss passes to you upon delivery.

6. Returns & Refunds

Please refer to our separate Return & Refund Policy for full details.

Due to hygiene reasons, many products may not be eligible for return once opened or used.

Nothing in these Terms limits your statutory rights under applicable consumer protection laws.

7. Intellectual Property

All content on this website, including:

  • Logos

  • Branding

  • Product images

  • Text

  • Graphics

  • Website design

is the property of Onsen Beauty and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Onsen Beauty shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Loss of data

  • Allergic reactions or misuse of products

Customers are responsible for reviewing product ingredients and performing patch tests where appropriate.

Nothing in these Terms excludes liability where it would be unlawful to do so.

9. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on the website.

It is your responsibility to review these Terms periodically.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the country in which Onsen Beauty operates, without regard to conflict of law principles.